ITS New Student Page
Welcome!
Though the start of the academic year is still a few months away, you’re now officially a part of Carleton's online community.
By this time you should have received an email containing your Carleton username, and instructions on how to set your password and activate DUO two-factor authentication. You may also have received your first physical mailing with similar information.
You Carleton username is yours for life, and these credentials give you full access to Carleton's online resources including the campus directory, library databases, events calendar, residence hall information, and more.
This page provides links to a number of useful resources for learning about Carleton’s technology environment, including an overview of personal technology at Carleton, advice and recommendations regarding personal computers, campus networking, and tech support services for students.
You Carleton Account
(Re)Setting Your Account Password
If you’re brand new to Carleton and just received your account information, this article will help you set your account password.
Using DUO Two-Factor Authentication
After setting your password, you will need to set-up and activate two-factor authentication on your account (required for all Carleton account holders)
Finding Your College ID Number
Occasionally, you will need to use your College or Student ID number for college business. Here’s how you find that.
Computers, Phones, Support, and More
The following articles provide information on the types of technology that you will most likely make use of, or need to bring with you , in order to be as successful as possible at Carleton. This includes tech you'll need for academic work, and some notes about personal equipment for the residential side of things. There's also some guidance on the type of computer you'll want to consider. Finally, if you have any questions, the ITS Helpdesk is here to help.
Overview of personal technology options and considerations.
Purchasing a Personal Computer
Some general advice and recommendations for buying a personal computer for use at Carleton.
Your one stop shop for all technology related questions on campus.
Repairs and Preventative Maintenance
Sometimes, things go wrong. Technology fails, accidents happen, the ever-innovative malware makes its way on to your computer. This is all a normal part of the technology world (even if it is sometimes frustrating). We have resources to help you with all of these things and more, including for the following most common issues.
An overview of the free Drop-Off repair service for students, offered by the ITS Helpdesk.
Malware - or malicious software - is sadly still quite prevalent in the online world. This article includes an overview of malware and how to avoid it.
Phishing is also a very common practice, and catches a lot of people unawares every year. This article tells you how to report it, and links out to a more detailed article by our Information Security Office.
Public Computer Labs and Printing
Carleton has 12 generally available computer labs located in various buildings across campus. Each lab has one or more printers that are also available for anyone in our campus community to use. We also have our Remote Labs, which students can log into from their own machines if, for example, they need to access software on a different OS.
Software
There is a lot of software in use throughout the curriculum - over 200 applications, currently - however many of those are specialized and students will only encounter them if they take certain courses. Then there are the staples, the software that we all use every day. Below are the three applications that we are most frequently asked about in terms of availability to students. If you have questions on other specific software, please give us a call at the ITS Helpdesk.
Carleton Network Resources
We live in a connected world, and when we can't connect, we tend to get a little twitchy. The articles linked below will give you overview of the network environment at Carleton, and what you can expect in terms of connectivity for all your devices. Or, if you plan to access Carleton resources from off-campus, we have information on connecting to our network via VPN.
Other Carleton Resources
There are a couple of systems that you'll likely spend a lot of time in at Carleton, and these are linked below. One largely for academic work, the other mostly on the administrative side of things. And the, of course, we have our Computer User Covenant, which basically is just a reminder on how to be a good technology citizen while you're on campus and using Carleton's technology resources.