Print.ads

Server Description: PaperCut print/copy/scan management server

Testing procedure:
1. Check if admin/user interfaces are up: admin and user.

2. In ITS Public Lab, send macOS and Windows test-jobs to a PaperCut-managed printer as a known-to-PaperCut user.  Check the queue to ensure that it is processed. 

Priority level: This print server is a high priority and should be brought back up ASAP.

Contact person: Rob/Sande

OS : Windows 2012 R2 x64 (changed 12/13/2016)

Network Info:

• DNS: print.ads.carleton.edu
• IP: 137.22.128.53
• MAC address: 0050568e59d7

Installed applications/roles:

• PaperCut MF 20.0.3 (build 55021), primary application server (with 17610 improved locking hotfix), with:
  
  • Print Provider 104.4.0.3575-6BB6FE3 running under papercut_svc AD account,
  • CBORD DataXchange payment gateway 20.0.150,
  • PaperCut LPD service 1.0.308.15032,
  • PaperCut Mobility Print service 1.0.2947 (self-upgrades), and
  • 89 Canon MEAP (embedded software) device licenses (papercut gen3+.jar 1.0.1)
• PaperCut MF server requirements
• Management interface: https://print.ads.carleton.edu:9192/admin
• /wiki/spaces/itskb/pages/26123917 files: *.properties and *.conf in directories under "%ProgramFiles%\PaperCut MF"
  (last known good versions as *.bak in same locations)
• Canon Driver Information Assist Service (DIAS), from the full (not INF) Canon driver installation

Sidewinder firewall exceptions:

Local firewall:

• see Canon DIAS above, inbound rule for its service
• PaperCut MF port (firewall) requirements

Vendor contact information: (see About tab in PaperCut Admin for current information)

• Reseller: EOJohnson http://eojohnson.com (was ACDI http://www.acd-inc.com)
• Support ID: PS217892-9723   (maintenance expires August 13. 2021)
• Customer ref #: C-HC978M

Backup/restore notes:

Special privileges assigned:

Installation Notes:

• User sync:
  • Primary source-Active Directory
  • Secondary source-LDAP
• Shared accounts: created manually
• Database migrated to sqlserver1-2016.ads.carleton.edu, name PaperCut; ODBC read-only access available
• Installed print services (LPD and IPP) which also installs IIS
• Enabling SSL
  •  Installed per instructions at-http://www.papercut.com/kb/Main/ImportCertificateFromIIS
  • Note:  In 2020, Rob and Richard found these instructions to be useful as well:  https://www.papercut.com/kb/Main/SSLWithKeystoreExplorer (See optional part, then part 3, cutting over)
  • ALSO NOTE :  If you change the cert, and the root certificate changes, EVERY PRINTER WILL NEED TO BE TOUCHED, according to EOJohnson
• Associated servers: webprint3.ads.carleton.edu, webprint4.ads.carleton.edu
  (64-bit Windows 10 v2004, running pc-web-print.exe version 104.4.0.3575-6BB6FE3)

Troubleshooting Notes:

• Carlpedia article, /wiki/spaces/itskb/pages/26123603
  
• All Canon MFDs are registered with DHCP server, but are configured to use their assigned static IP addresses in the 137.22.12.* and 137.22.144.* ranges. This solved the September 2018 problem of MFDs trying to grab the server IP address for themselves when they startup.