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If you have any questions on the following information, or about your Carleton account in general, please contact the ITS Helpdesk via our support portal at go.carleton.edu/helpdesk, by phone at 507-222-5999, or through email at helpdesk@carleton.edu. and have your Technology at Carleton document at hand. |
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The password you were sent is a temporary password only, and should be changed as soon as possible. It's considered less secure because it's not something that you chose yourself, and it was printed on a document. If you have not already done so, please visit the password reset page below and set a new, strong password known only to you. When you change your password, you will be asked if you want to activate DUO 2-Factor authentication. This will be required by the start of the term, however for the summer it remains optional. If you do choose to set it up early, please be sure to set up backup codes for your account at the same time. |
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You Carleton Account
(Re)Setting Your Account Password
If you’re brand new to Carleton and just received your account information, this article will help you set your account password.
Using DUO Two-Factor Authentication
After setting your password, you will need to set-up and activate two-factor authentication on your account (required for all Carleton account holders)
Finding Your College ID Number
Occasionally, you will need to use your College or Student ID number for college business. Here’s how you find that.
Computers, Phones, Support, and More
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The following articles provide information on the types of technology that you will most likely make use of, or need to bring with you , in order to be as successful as possible at Carleton. This includes tech you'll need for academic work, and some notes about personal equipment for the residential side of things. There's also some guidance on the type of computer you'll want to consider. Finally, if you have any questions, the ITS Helpdesk is here to help.
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Overview of personal technology options and considerations. |
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Purchasing a Personal Computer Some general advice and recommendations for buying a personal computer for use at Carleton. |
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Your one stop shop for all technology related questions on campus. |
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Repairs and Preventative Maintenance
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Sometimes, things go wrong. Technology fails, accidents happen, the ever-innovative malware makes its way on to your computer. This is all a normal part of the technology world (even if it is sometimes frustrating). We have resources to help you with all of these things and more, including for the following most common issues.
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A brief overview of malware |
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A little information about phishing... |
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Carleton Network Resources
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for students, offered by the ITS Helpdesk. |
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Malware - or malicious software - is sadly still quite prevalent in the online world. This article includes an overview of malware and how to avoid it. |
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Phishing is also a very common practice, and catches a lot of people unawares every year. This article tells you how to report it, and links out to a more detailed article by our Information Security Office. |
Public Computer Labs and Printing
Carleton has 12 generally available computer labs located in various buildings across campus. Each lab has one or more printers that are also available for anyone in our campus community to use. We also have our Remote Labs, which students can log into from their own machines if, for example, they need to access software on a different OS.
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This article talks a little more about our lab spaces, their locations, and what software is available on the computers. |
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For the most part, printing is free to students on campus, though there is an annual limit (quota). This article talks a little more about how to print and has a link to more info on print quotas. |
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These computers are essentially public lab computers that are accessed, well, remotely, from a personal machine. |
Software
There is a lot of software in use throughout the curriculum - over 200 applications, currently - however many of those are specialized and students will only encounter them if they take certain courses. Then there are the staples, the software that we all use every day. Below are the three applications that we are most frequently asked about in terms of availability to students. If you have questions on other specific software, please give us a call at the ITS Helpdesk.
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Our campus agreement with Microsoft offers Carleton account holders free access to Office 365. |
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The campus video conferencing software of choice, Zoom is available to all our community members and worth having installed and ready to go. |
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Adobe products are available in certain public computer labs, and licenses are issued to students taking specific classes on campus. |
Carleton Network Resources
We live in a connected world, and when we can't connect, we tend to get a little twitchy. The articles linked below will give you overview of the network environment at Carleton, and what you can expect in terms of connectivity for all your devices. Or, if you plan to access Carleton resources from off-campus, we have information on connecting to our network via VPN.
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Overview of network connectivity on campus, including info on wireless. |
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Instructions on connecting various types of devices to the wireless network on campus. |
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Instructions on how to connect securely to Carleton's network resources from off-campus via VPN. |
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Other Carleton Resources
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There are a couple of systems that you'll likely spend a lot of time in at Carleton, and these are linked below. One largely for academic work, the other mostly on the administrative side of things. And the, of course, we have our Computer User Covenant, which basically is just a reminder on how to be a good technology citizen while you're on campus and using Carleton's technology resources.
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A quick introduction for students to Carleton's Course Management System. |
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Tuition, Course Registration, Grades and more...
Carleton's new business management system, which is gradually replacing The Hub. |
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Academic Computer User Covenant A link to your academic computing covenant. |