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First open your favorite browser, and type in this URL: http://go.carleton.edu/peps
PEPS' page will appear:
Click on the big link: Online WebForms for
PEPS requests can be found here:
You will notice that there are only two links in the box now, rather than four. That's because three of the four service requests are all now found in WebHelpDesk. Click on the A/V Technician Requests. by clicking the link: Event Support Request Form.
This will take you to the ITS Helpdesk request page.
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For this tutorial we'll be choosing Videotaping. But you'll see that there are two other choices, Tech Assistance and/or Setup and Videoconferencing Setup. We'll cover these in a different tutorial. For now, select the third choice, and a new ticket-request window will open.
The blue-note tells you that this ticket requires approval. All that means is that PEPS has to ensure that we actually CAN fulfill your request. We will endeavor to do so, so being 'denied' only means that we don't have the staff, or we can't ACTUALLY do what you've requested. 99% of requests will most likely be approved.
Moving on, please write Write a Subject that describes your event. I'll pick a convocation for the purpose of this tutorial...
I've invented an event, called Convocation.
The next thing is the Request Detail. In this space, try to give us a general overview of your needs. This is also a space to put information that we don't specifically ask for, special circumstances, etc...
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Once you've filled in all of the requisite things, click save, and you'll see this screen:
You should recieve receive an automated e-mail in your Gmail from the ticketing system. The system at the same time e-mails all of the PEPS adult staff , and lets them know that you've requested something.
As soon as we've seen it, and checked to ensure that PEPS is able to fulfill your request, we'll 'Approve' the ticket, and you should You will then receive another e-mail confirming that PEPS will help your conference happenshas assigned your ticket to a tech and it is scheduled on our calendar.
If for some reason , you have not received a confirmation e-mail from us in one full business day, please e-mail PEPS, and inquire. This should never happen. But just in case. peps@carleton.edu, please call our office at ext. 4225 to confirm.