Server Description: PaperCut print/copy/scan management server
Testing procedure:
1. Check if admin/user interfaces are up: admin and user. (Single Sign-On coming winter break 2019)
2. Send a test-job to a PaperCut-managed printer as a known-to-PaperCut user. Check the queue to ensure that it is processed.
Priority level: This print server is a high priority and should be brought back up ASAP.
Contact person: Rob/Sande
OS : Windows 2012 R2 x64 (changed 12/13/2016)
Network Info:
- DNS: print.ads.carleton.edu
- IP: 137.22.128.53
- MAC address: 005056a2d280
Installed applications/roles:
- PaperCut MF (as of 2/01/2020) 19.2.2 (build 53440), primary application server, with:
- CBORD DataXchange payment gateway 19.0.123?
- PaperCut LPD service 19.2.2?
- PaperCut Mobility Print service 1.0.2594 (self-upgrades), and
- 89 Canon MEAP (embedded software) device licenses (papercut gen3+.jar 1.0.1)
- PaperCut MF server requirements
- Management interface: https://print.ads.carleton.edu:9192/admin
- /wiki/spaces/itskb/pages/26123917 files: *.properties and *.conf in directories under "%ProgramFiles%\PaperCut MF"
(last known good versions as *.bak in same locations) - Canon Driver Information Assist Service (DIAS), from the full (not INF) Canon driver installation
Sidewinder firewall exceptions:
Local firewall:
- see Canon DIAS above, inbound rule for its service
- PaperCut MF port (firewall) requirements
Vendor contact information:
- Reseller: ACDI http://www.acd-inc.com, but supported via EOJohnson http://eojohnson.com
- Support ID: PS184384-4901 (maintenance expires June 13. 2020)
- Customer ref #: C-HC978M
Backup/restore notes:
Special privileges assigned:
Installation Notes:
- User sync:
- Primary source-Active Directory
- Secondary source-LDAP
- Shared accounts: created manually
- Database migrated to sqlserver1-2016.ads.carleton.edu, name PaperCut; ODBC read-only access available
- Installed print services (LPD and IPP) which also installs IIS
- Enabling SSL
- Installed per instructions at-http://www.papercut.com/kb/Main/ImportCertificateFromIIS
- Associated servers: webprint3.ads.carleton.edu, webprint4.ads.carleton.edu
(64-bit Windows 10 v1903, running pc-web-print.exe version ???)
Troubleshooting Notes:
- Carlpedia article, /wiki/spaces/itskb/pages/26123603
- All Canon MFDs are registered with DHCP server, but are configured to use their assigned static IP addresses in the 137.22.12.* and 137.22.144.* ranges. This solved the September 2019 problem of MFDs trying to grab the server IP address for themselves when they startup.