Server Description: PaperCut print/copy/scan management server
Testing procedure:
1. Check if admin/user interfaces are up: admin and user.
2. In ITS Public Lab, send macOS and Windows test-jobs to a PaperCut-managed printer as a known-to-PaperCut user. Check the queue to ensure that it is processed.
Priority level: This print server is a high priority and should be brought back up ASAP.
Contact person: Rob/Sande
OS : Windows 2012 R2 x64 (changed 12/13/2016)
Network Info:
- DNS: print.ads.carleton.edu
- IP: 137.22.128.53
- MAC address: 0050568e59d7
Installed applications/roles:
- PaperCut MF 20.0.3 (build 55021), primary application server, with:
- Print Provider 104.4.0.3575-6BB6FE3 running under papercut_svc AD account,
- CBORD DataXchange payment gateway 20.0.150,
- PaperCut LPD service 1.0.308.15032,
- PaperCut Mobility Print service 1.0.2947 (self-upgrades), and
- 89 Canon MEAP (embedded software) device licenses (papercut gen3+.jar 1.0.1)
- PaperCut MF server requirements
- Management interface: https://print.ads.carleton.edu:9192/admin
- /wiki/spaces/itskb/pages/26123917 files: *.properties and *.conf in directories under "%ProgramFiles%\PaperCut MF"
(last known good versions as *.bak in same locations) - Canon Driver Information Assist Service (DIAS), from the full (not INF) Canon driver installation
Sidewinder firewall exceptions:
Local firewall:
- see Canon DIAS above, inbound rule for its service
- PaperCut MF port (firewall) requirements
Vendor contact information: (see About tab in PaperCut Admin for current information)
- Reseller: EOJohnson http://eojohnson.com (was ACDI http://www.acd-inc.com)
- Support ID: PS217892-9723 (maintenance expires August 13. 2021)
- Customer ref #: C-HC978M
Backup/restore notes:
Special privileges assigned:
Installation Notes:
- User sync:
- Primary source-Active Directory
- Secondary source-LDAP
- Shared accounts: created manually
- Database migrated to sqlserver1-2016.ads.carleton.edu, name PaperCut; ODBC read-only access available
- Installed print services (LPD and IPP) which also installs IIS
- Enabling SSL
- Installed per instructions at-http://www.papercut.com/kb/Main/ImportCertificateFromIIS
- Note: In 2020, Rob and Richard found these instructions to be useful as well: https://www.papercut.com/kb/Main/SSLWithKeystoreExplorer (See optional part, then part 3, cutting over)
- ALSO NOTE
: If you change the cert, and the root certificate changes, EVERY PRINTER WILL NEED TO BE TOUCHED, according to EOJohnson
- Associated servers: webprint3.ads.carleton.edu, webprint4.ads.carleton.edu
(64-bit Windows 10 v2004, running pc-web-print.exe version 104.4.0.3575-6BB6FE3)
Troubleshooting Notes:
- Carlpedia article, /wiki/spaces/itskb/pages/26123603
- All Canon MFDs are registered with DHCP server, but are configured to use their assigned static IP addresses in the 137.22.12.* and 137.22.144.* ranges. This solved the September 2018 problem of MFDs trying to grab the server IP address for themselves when they startup.