Server Description:PaperCut server

Testing procedure:
1. Check if admin/user interfaces are up: admin and user. (Single Sign-On coming winter break 2019)

2.  Send a test-job to a PaperCut-managed printer as a known-to-PaperCut user.  Check the queue to ensure that it is processed. 

Priority level: This print server is a high priority and should be brought back up ASAP.

Contact person:Dave/Sande

OS : Windows 2012 R2 x64 (changed 12/13/2016)

Network Info:

• DNS: print.ads.carleton.edu
• IP: 137.22.128.53
• MAC address: 005056a2d280

Installed applications/roles:

• PaperCut MF 19.1.5 (build 52403), primary application server, with:
  
  • CBORD DataXchange payment gateway 19.0.123?
  • PaperCut LPD service 19.1.5
  • PaperCut Mobility Print 1.0.24263 (self-upgrades), and
  • 105 Canon MEAP (embedded software) device licenses (papercut.jar 1.3.0-1.5.0)
• Management interface: https://print.ads.carleton.edu:9192/admin
• /wiki/spaces/itskb/pages/26123917 files: *.properties in directories under "%ProgramFiles%\PaperCut MF"
• Canon Driver Information Assist Service (DIAS), from the full (not INF) Canon driver installation

Sidewinder firewall exceptions:

Local firewall:

• see Canon DIAS above, inbound rule for its service

Vendor contact information:

• Reseller: ACDI http://www.acd-inc.com, but supported via EOJohnson http://eojohnson.com
• Support ID: PS184384-4901   (maintenance expires June 13. 2020)
• Customer ref #: C-HC978M

Backup/restore notes:

Special privileges assigned:

Installation Notes:

• User sync:
  • Primary source-Active Directory
  • Secondary source-LDAP
• Shared accounts: created manually
• Database migrated to sqlserver1-2016.ads.carleton.edu, name PaperCut; ODBC read-only access available
• Installed print services (LPD and IPP) which also installs IIS
• Enabling SSL
  •  Installed per instructions at-http://www.papercut.com/kb/Main/ImportCertificateFromIIS
• Associated servers: webprint3.ads.carleton.edu, webprint4.ads.carleton.edu
  (64-bit Windows 10 v1903, running pc-web-print.exe version 100.16.0.1495-17C6280)

Troubleshooting Notes:

• Carlpedia article, /wiki/spaces/itskb/pages/26123603