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Server Description: PaperCut print/copy/scan management server

Testing procedure:
1. Check if admin/user interfaces are up: admin and user.

2. In ITS Public Lab, send macOS and Windows test-jobs to a PaperCut-managed printer as a known-to-PaperCut user.  Check the queue to ensure that it is processed. 

Priority level: This print server is a high priority and should be brought back up ASAP.

Contact person: Rob/Sande

OS : Windows 2012 R2 x64 (changed 12/13/2016)

Network Info:

  • DNS: print.ads.carleton.edu
  • IP: 137.22.128.53
  • MAC address: 005056a2d280

Installed applications/roles:

  • PaperCut MF 20.0.3 (build 55021), primary application server, with:
    • Print Provider 104.4.0.3575-6BB6FE3 running under papercut_svc AD account,
    • CBORD DataXchange payment gateway 20.0.150,
    • PaperCut LPD service 1.0.308.15032,
    • PaperCut Mobility Print service 1.0.2947 (self-upgrades), and
    • 89 Canon MEAP (embedded software) device licenses (papercut gen3+.jar 1.0.1)
  • PaperCut MF server requirements
  • Management interface: https://print.ads.carleton.edu:9192/admin
  • /wiki/spaces/itskb/pages/26123917 files: *.properties and *.conf in directories under "%ProgramFiles%\PaperCut MF"
    (last known good versions as *.bak in same locations)
  • Canon Driver Information Assist Service (DIAS), from the full (not INF) Canon driver installation

Sidewinder firewall exceptions:

Local firewall:

Vendor contact information: (see About tab in PaperCut Admin for current information)

Backup/restore notes:

Special privileges assigned:

Installation Notes:

  • User sync:
    • Primary source-Active Directory
    • Secondary source-LDAP
  • Shared accounts: created manually
  • Database migrated to sqlserver1-2016.ads.carleton.edu, name PaperCut; ODBC read-only access available
  • Installed print services (LPD and IPP) which also installs IIS
  • Enabling SSL
  • Associated servers: webprint3.ads.carleton.edu, webprint4.ads.carleton.edu
    (64-bit Windows 10 v2004, running pc-web-print.exe version 104.4.0.3575-6BB6FE3)


Troubleshooting Notes:

  • Carlpedia article, /wiki/spaces/itskb/pages/26123603
  • All Canon MFDs are registered with DHCP server, but are configured to use their assigned static IP addresses in the 137.22.12.* and 137.22.144.* ranges. This solved the September 2018 problem of MFDs trying to grab the server IP address for themselves when they startup.
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