Server Description: PaperCut print/copy/scan management server
Testing procedure:
1. Check if admin/user interfaces are up: admin and user. (Single Sign-On coming winter break 2019)
2. Send a In ITS Public Lab, send macOS and Windows test-job jobs to a PaperCut-managed printer as a known-to-PaperCut user. Check the queue to ensure that it is processed.
Priority level: This print server is a high priority and should be brought back up ASAP.
Contact person: DaveRob/Sande
OS : Windows 2012 R2 x64 (changed 12/13/2016)
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- DNS: print.ads.carleton.edu
- IP: 137.22.128.53
- MAC address: 005056a2d2800050568e59d7
Installed applications/roles:
- PaperCut MF 1920.10.5 3 (build 5240355021), primary application server (with 17610 improved locking hotfix), with:
- Print Provider 104.4.0.3575-6BB6FE3 running under papercut_svc AD account,
- CBORD DataXchange payment gateway 1920.0.123?150,
- PaperCut LPD service 191.0.1308.515032,
- PaperCut Mobility Print service 1.0.24263 2947 (self-upgrades), and
- 105 89 Canon MEAP (embedded software) device licenses (papercut gen3+.jar 1.30.0-1.5.0)
- PaperCut MF server requirements
- Management interface: https://print.ads.carleton.edu:9192/admin
- /wiki/spaces/itskb/pages/26123917 files: *.properties and *.conf in directories under "%ProgramFiles%\PaperCut MF"
(last known good versions as *.bak in same locations) - Canon Driver Information Assist Service (DIAS), from the full (not INF) Canon driver installation
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- see Canon DIAS above, inbound rule for its service
- PaperCut MF port (firewall) requirements
Vendor contact information: (see About tab in PaperCut Admin for current information)
- Reseller: ACDI EOJohnson http://www.acd-inceojohnson.com, but supported via EOJohnson (was ACDI http://eojohnsonwww.acd-inc.com)
- Support ID: PS184384 PS217892-4901 9723 (maintenance expires June August 13. 20202021)
- Customer ref #: C-HC978M
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- User sync:
- Primary source-Active Directory
- Secondary source-LDAP
- Shared accounts: created manually
- Database migrated to sqlserver1-2016.ads.carleton.edu, name PaperCut; ODBC read-only access available
- Installed print services (LPD and IPP) which also installs IIS
- Enabling SSL
- Installed per instructions at-http://www.papercut.com/kb/Main/ImportCertificateFromIIS
- Note: In 2020, Rob and Richard found these instructions to be useful as well: https://www.papercut.com/kb/Main/SSLWithKeystoreExplorer (See optional part, then part 3, cutting over)
- ALSO NOTE
: If you change the cert, and the root certificate changes, EVERY PRINTER WILL NEED TO BE TOUCHED, according to EOJohnson
- Associated servers: webprint3.ads.carleton.edu, webprint4.ads.carleton.edu
(64-bit Windows 10 v1903v2004, running pc-web-print.exe version 100104.164.0.14953575-17C62806BB6FE3)
Troubleshooting Notes:
- Carlpedia article, /wiki/spaces/itskb/pages/26123603
- All Canon MFDs are registered with DHCP server, but are configured to use their assigned static IP addresses in the 137.22.12.* and 137.22.144.* ranges. This solved the September 2018 problem of MFDs trying to grab the server IP address for themselves when they startup.