Content Comparison

Server Description: PaperCut print/copy/scan management server

Testing procedure:
1. Check if admin/user interfaces are up: admin and user.

2.   Send a In ITS Public Lab, send macOS and Windows test-job jobs to a PaperCut-managed printer as a known-to-PaperCut user.  Check the queue to ensure that it is processed. 

Priority level: This print server is a high priority and should be brought back up ASAP.

Contact person: DaveRob/Sande

OS : Windows 2008 322012 R2 x64 (changed 12/13/2016)

Network Info:

• DNS: print.ads.carleton.edu
• IP: 137.22.128.53
• MAC address: 005056a840030050568e59d7

Installed applications/roles:

• PaperCut MF 1620.0.2 (as of 9/16/16, build 377993 (build 55021), primary application server
  with CBORD payment gateway 16.2, and 11 (with 17610 improved locking hotfix), with:
  
  • Print Provider 104.4.0.3575-6BB6FE3 running under papercut_svc AD account,
  • CBORD DataXchange payment gateway 20.0.150,
  • PaperCut LPD service 1.0.308.15032,
  • PaperCut Mobility Print service 1.0.2947 (self-upgrades), and
  • 89 Canon MEAP (embedded software) device licenses (
  PaperCut 1
  • papercut gen3+.jar 1.0.1)
• PaperCut MF server requirements
• Management interface: https://print.ads.carleton.edu:9192/admin
• /wiki/spaces/itskb/pages/26123917 files: *.properties and *.conf in directories under "%ProgramFiles%\PaperCut NG"MF"
  (last known good versions as *.bak in same locations)
• Canon Driver Information Assist Service (DIAS), from the full (not INF) Canon driver installationCollobos Presto 2.0.1681.0 Enterprise, for "wide area Bonjour" for iOS printing pilot (needs DNS modifications),
  licensed for for 300 mobile users, serial number AAR84-LS2F9-92WGT-G3P8A-21ZB5

Sidewinder firewall exceptions:

...

• see Canon DIAS above, inbound rule for its service
• PaperCut MF port (firewall) requirements

Vendor contact information: (see About tab in PaperCut Admin for current information)

• Reseller: EOJohnson http://eojohnson.com (was ACDI http://www.acd-inc.com)
• Support ID: PS217892-9723   (maintenance expires August 13. 2021)
• Customer ref #: C-HC978M

Backup/restore notes:

Special privileges assigned:

...

• User sync:
  • Primary source-Active Directory
  • Secondary source-LDAP
• Shared accounts: created manually
• Database migrated to sqlserver1-2016.ads.carleton.edu, name PaperCut; ODBC read-only access available
• Installed print services (LPD and IPP) which also installs IIS
• Enabling SSL
  •  Installed per instructions at-http://www.papercut.com/kb/Main/ImportCertificateFromIIS
  • Note:  In 2020, Rob and Richard found these instructions to be useful as well:  https://www.papercut.com/kb/Main/SSLWithKeystoreExplorer (See optional part, then part 3, cutting over)
  • ALSO NOTE :  If you change the cert, and the root certificate changes, EVERY PRINTER WILL NEED TO BE TOUCHED, according to EOJohnson
• Associated servers: webprint3.ads.carleton.edu, webprint4.ads.carleton.edu
  (64-bit Windows 10 v2004, running pc-web-print.exe version 104.4.0.3575-6BB6FE3)

Troubleshooting Notes:

• Carlpedia article, /wiki/spaces/itskb/pages/26123603
  
• All Canon MFDs are registered with DHCP server, but are configured to use their assigned static IP addresses in the 137.22.12.* and 137.22.144.* ranges. This solved the September 2018 problem of MFDs trying to grab the server IP address for themselves when they startup.