Most Carleton fax machines have been replaced by a digital solution that integrates with email. Using this new system, you can send faxes from any MFP on campus, and you receive faxes from a special email box created just for your department or group. Most departments on campus are using the new system and are happy with the results.
Important: receiving faxes has changed slightly as Carleton transitions away from Zimbra. Read on for more information about how to receive and send faxes in the Google world.
Receiving a fax through email
Fax mailboxes are configured as Google Groups. Google Groups are a special type of email account in Google that behaves like a combination of a mailing list and a shared mailbox. Each Carleton fax number is associated with an email address that corresponds to a Google Group. All incoming faxes are delivered as messages to the relevant Google Group. Based on the decisions that the owner(s) of that fax number make (see below for details), various people may have access to the Google Group to view and manage incoming faxes directly, and others may receive a copy of each incoming fax message in their own personal GMail account.
This service allows a department to get rid of a fax machine and receive incoming faxes through a special department emailbox. To set up this service, contact the ITS Helpdesk at x5999 and request assistance configuring a new fax mailbox. You will need to select one of the following options in order to complete the configuration of your fax account:
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Important: by default, it is not possible to send a fax via the RingCentral system from your Carleton email account. We can whitelist specific accounts on-demand to enable this functionality; please call the ITS Helpdesk if you need assistance with this feature.
Sending a fax using an MFP
To send a fax using any MFP on campus, use the "Scan and Send" feature to scan the document and send it via email. The email address to which a fax should be sent takes the following form:
<phone number> @ rcfax.com
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This page has been moved. See this page in our new Knowledge Base: Scanning and Faxing from a Multi-Function Printer |