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Chris is the go to person for issue issues relating to the wind turbines. If Chris is out of the office, here is some general information we know about troubleshooting with the turbine.

Vestas is the specific equipment the sustainability office uses to monitor the wind turbines. When the sustainability office cannot connect to the wind turbine it is usually because of a problem with the Vestas equipment.

Jaguar is the company that we lease the fiber from. Rarely is the issue with the fiber itself, should always start the troubleshooting with the Vestas company.

The wind turbines sit in a larger context of building- and energy-management-related servers and networking infrastructure, which is touched on in separate documentation.

In general, the task of troubleshooting wind turbine issues consists of:

  • Determining if the problem is on our energy information vendor's end (Lucid); are their systems all working correctly?
  • Determining if the problem is on the turbine vendors' ends (GE for Turbine #2 and Vestas for Turbine #1); are their own systems working correctly?
  • Determining if the problem is related to vendor connectivity into local turbine-related systems, on the part of GE, Vestas, or Lucid
  • Determining if the problem is related to sending data out of our systems to Lucid, documented /wiki/spaces/itskb/pages/26127144
  • Determining if the problem is related to network connected to any of our networking infrastructure, including
    1. Point to point turbine data link
    2. Leased fiber (Jaguar) in the case of Vestas
    3. Internal hardware (including the firewall) linking turbine-related equipment together
  • Determining if the problem is with the vendor equipment installed on site, including SCADA, database, and other systems in the data center, which may require a hard reset

Equipment installed locally that comes into play includes:

  • ALC WebCTRL server, 137.22.198.51
  • GE, turbine #2, SCADA database back-end, 10.22.80.249 (KG: Changed this to .249 which I think is correct based on network traffic. It was .259 which is impossible.)
  • Vestas, turbine #1, SCADA database back-end, 10.105.128.2
  • Vestas SCADA system itself, 10.106.128.220
  • GE SCADA system itself, 10.119.152.227

Other systems potentially in play:

  • Siemens Perigee Server, 137.22.198.50
  • Lucid BuildingOS, IP:13.83.71.72 

Richard Goerwitz
2021