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OverviewFAX is the technology that just won't go away. In fact, a couple of reports from as recently as 2017 indicated that FAXing was on the increase in the US. There are several reasons for this, not least of all the notion that transmitting sensitive information via FAX is more secure, or perhaps more easily secured, than via email. Regardless of the reasons, Carleton students may still be required to send and/or receive documents via FAX. This article explains how they may do that. If you have any questions on the following information, or about your Carleton account in general, please call the ITS HelpDesk at 507-222-5999 or send email to: helpdesk@carleton.edu |
Sending a FAX via Multi-Function Printer (MFP)
To send a fax using any MFP on campus, use the "Scan and Send" feature to scan the document and send it. There’s a brief email hop from the MFP to our vendor, where it’s then converted and transmitted as a FAX.
The email address to which a fax should be sent takes the following form:
<phone number> @ rcfax.com
Where <phone number> is the ten-digit number (for US calls). For example: 5075551234@rcfax.com
Please note: you do not need to prepend a 9, as you would when calling from a Carleton phone, and you do not need the country code if you're faxing to a US number. The ten-digit number is sufficient.
Receiving a FAX
Student FAX number: 507-237-6899
While there are one or two FAX machines still located on campus, most academic and administrative departments have a specially created Google Group set up to receive FAXes through the same vendor that we use to send them (Ring Central). However, these are not generally available to students. The ITS Helpdesk therefore now maintains such a group specifically to fill that gap. In order to maintain privacy, only the four Helpdesk professional staff have access to this group. When a FAX email arrives, the staff receive a notification and can then forward the email on to the intended recipient.
Steps to Receive a FAX
Have the FAX sent to our student FAX number: 507-237-6899
Please ask the sender to include the following information on the cover page:
- Your full name
- Your Carleton email addressWhen the FAX arrives, the Helpdesk professional staff will receive an email notifications. They will then check the cover page, identify the recipient, and forward the FAX via their Carleton email address.
The FAX will then be deleted from the corresponding Google Group.
Links and Useful Info
Our vendor, Ring Central, provides a number of articles related to faxing through their system that may be of interest. They are linked below for reference:
International faxing: https://success.ringcentral.com/articles/RC_Knowledge_Article/How-to-Dial-or-Call-International-Phone-Numbers
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This page has been moved. See this page in our new Knowledge Base: Faxing With FreePBX |