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The Unity Client is available in the Carleton Citrix service at https://citrix.carleton.edu . The Application Enabler feature may not work as well in the Citrix environment, however.
If any user, when trying to run the OnBase Unity Client under Citrix, gets the error message:
Cannot create stable subkey under volatile parent key
Try this: Using the Citrix + icon (on the left edge of the green page), choose All apps, then add the app named “OnBase Unity Client FIX for Error”. Once that new icon appears, run it. It runs fast, showing a blank command window which quickly disappears. Then try running the OnBase Unity Client again, and it should work.
The next time this user gets back into Citrix, if Unity gets the same error, run the “OnBase Unity Client FIX for Error” again. The third time this user gets back into Citrix, if Unity gets the same error, run the “OnBase Unity Client FIX for Error” again. After running this fix 3 times, this user should never have to run it again (because it was run once on each of the 3 Citrix app servers). Then the user can right-click this FIX icon on the green Citrix page and choose Remove.
Who To Call
For OnBase questions, call the Help Desk at x5999.
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