Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

 

Table of Contents

Overview

...

There are currently two OnBase client applications in use on campus: the traditional "thick" client, and the new Unity client with its Office-like ribbon. Each is installed with the Hyland Virtual Print Driver and the required Microsoft Visual C++ 2010 redistributable.

The "thick" client version on most machines is version 13.0 SP2 [13.0.2.667].

...

This software is supported by Russ Bauer in the EIS group in ITS. It uses a Carleton-based Microsoft SQL Server database, hosted on (as of Friday August 22, 2014) onbasedb.ads.carleton.edu.

...

  1. Log in to the KBOX user portal.
  2. Click on the Software Library tab
  3. Click on the link to "Install Hyland OnBase Client" or "Install Hyland Unity Client"
  4. Click Install Now
  5. There will be a cmd.exe window and a series of dialog boxes with progress bars.
    1. If the cmd.exe window goes away relatively quickly, the workstation may need to have the .NET Framework 4 installed first.
    2. The cmd.exe window will say "ignore errors until further notice", and then several errors will pop up as it attempts to uninstall the old client.
    3. It will then say "errors are relevant again", but there will be one error that comes up virtually immediately that is very much like the previous errors. This one error is safe to ignore.
  6. You may or may not be presented with a dialog box about installing the Hyland Virtual Printer Driver. If prompted, install the driver.
  7. When the installation is finished the cmd.exe window will disappear and the OnBase Client or Unity Client shortcut will appear on the Programs menu and desktop.
  8. Launch the OnBase or UnityclientUnity client. It should launch without a login screen, using the context of the current Windows login. If an OnBase login screen is displayed, you probably tried launching it from a shortcut you created previously, so delete that old shortcut.

...

Unity Client troubleshooting:

The Unity Client has been installed with an optional component called Application Enabler (AE), which allows the Unity Client to interface with other applications installed on the computer. Application Enabler is controlled by an XML configuration file that is continually being enhanced, and so needs to be updated occasionally on every computer to get the latest changes. To get the latest version of this file (CarletonAEconfig.xml), in the KBOX user portal, run the Kscript titled, "Update OnBase Unity Application Enabler".

Miscellaneous Information

...