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The client version on most machines is version 1113.0 SP1SP2. The client version 1113.0 KBOX installer includes the necessary Microsoft Visual C++ 2010 redistributable and the Virtual Print Driver (VPD). (See below for detailed requirements.)
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This software is supported by the EIS group in ITS. It uses a Carleton-based Microsoft SQL Server database, hosted on (as of Friday August 22, 2014) onbasedb.ads.carleton.edu.
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The OnBase Client is expected to work with Microsoft Office versions 2007, 2010 , and later2013.
Licensing Information
The general OnBase client, and the Virtual Print Driver, are freely distributable on campus. Specific stations will be licensed for indexing and for scanning documents into the system.
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It is not recommend that this client be installed on non-college-owned computers. Later in summer 2012By the end of 2014, it will be available from off campus via Citrix (XenApp and/or XenDesktop).
Lab and Classroom Availability
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College Owned Equipment
The Hyland OnBase Client 11 13 installer is available from the KBOX user portal for all users.
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Step by step instructions for installing Hyland OnBase Client 1113:
- Log in to the KBOX user portal.
- Click on the Software Library tab
- Click on the link to Install Hyland OnBase Client
- Click Install Now
- There will be a cmd.exe window and a series of dialog boxes with progress bars.
- If the cmd.exe window goes away relatively quickly, the workstation may need to have the .NET Framework 4 installed first.
- The cmd.exe window will say "ignore errors until further notice", and then several errors will pop up as it attempts to uninstall the old client.
- It will then say "errors are relevant again", but there will be one error that comes up virtually immediately that is very much like the previous errors. This one error is safe to ignore.
- You may or may not be presented with a dialog box about installing the Hyland Virtual Printer Driver. If prompted, install the driver.
- When the installation is finished the cmd.exe window will disappear and the OnBase Client shortcut will appear on the desktop.
- Launch the OnBase client. It should launch without a login screen, using the context of the current Windows login.
- If an OnBase login screen is displayed, you probably tried launching it from a shortcut you created previously. That shortcut will need to be re-created.
/wiki/spaces/itskb/pages/26133059 Here is the ITS restricted installation information.
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During installation of the Virtual Print Driver, if you are asked whether to install this driver, uncheck "Always trust..." then answer Install. As of Wednesday June 13, the KBOX installer was modified and this prompt should no longer appear.
If you have problems with the OnBase Client installer, first try uninstalling every trace of any previous OnBase or Hyland software, files, registry settings, and ODBC data sources. The KBOX installer runs a batch file called uninst.bat that tries to do this, but it could have missed something.
When installing over the previous version 9.2, a few problems have been seen that may not be handled correctly by the KBOX installer. First, this 1113.0 installer will not run until the 9.2 client has been uninstalled. Try uninstalling the Hyland OnBase Client from Control Panel->Add or Remove Programs. If the uninstall process stops with an error 1606, something about not being able to find \\apps.its.carleton.edu\apps\Windows\OnBase\Help\ , contact Sande Nissen for a possible fix. If that fix does not work, you can use this Microsoft tool: http://support.microsoft.com/mats/Program_Install_and_Uninstall .
Second, after a successful install of the 1113.0 client, some previously existing files may not have been updated. Check that every "OnBase Client" shortcut on the desktop or under the Hyland start menu has a command line that ends in "-PRINTMON -AL". (You may have to add the -AL). In the shared onbase32.ini file (see locations below), make sure that the DefaultDataSource= line says DefaultDataSource=OnBase-production, not DefaultDataSource=ONBASE.
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Delete any c:\windows\onbase.ini file and make sure that there is only one onbase32.ini, hidden or not, on the computer, in (Win7) "C:\ProgramData\Hyland Software" or (WinXP) "C:\Documents and Settings\All Users\Application Data\Hyland Software", where all standard users should have full permissions. (This will not be true for Citrix XenApp /XenDesktop environments.environments, where every user's profile will have its own onbase32.ini file.)
The most difficult problem we saw was when Windows 7 tried to virtualize older versions of the OnBase client because this logged-in user did not have full permissions to the shared onbase32.ini file in "C:\ProgramData\Hyland Software". When Windows 7 virtualizes an application, it creates a copy of any files the user cannot access in a hidden directory under their local userprofile (C:\Users\username\AppData\Local\VirtualStore), and then silently redirects any references to the shared file to the copy in the user's profile instead. So you end up with multiple onbase32.ini files, and it's hard to tell which one is in effect. It's important that non-Citrix users do not use virtualized copies of onbase32.ini, but that they use the shared onbase32.ini to which they have full permissions.
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If OnBase launching results in an error message, "(Autologin) No matching usergroups were found–access denied", make sure you are logged into the computer as a user who can run OnBase; the ITS account is not one of these.Right now, on 64-bit Windows, the OnBase installation is failing at the vcredist step. SNissen is aware of this and is working on a fix.