Software Applications
What I would like to see for Software Application pages is a layout along the following lines. Note that these sections should always appear in this order, with the same content (where applicable).
Overview
Technolutions Slate is the database and application we are using in the Office of Admissions. This product manages all the data gathering and communications between our Admission Office and prospective students.
Contents
Standard Table of Contents, created from and providing links to all Heading 2, 3, 4 sections.
Product Details
A summary of the specifics of the product.
...
We are in the process of replacing Recruitment PLUS, and there currently there is a mix of users who are accessing data still in Recruitment PLUS. Eventually, all users will be migrated to Slate as the single source for information regarding prospective students.
Contents
Product Details
http://technolutions.com/slate
System Requirements
Slate is a web-based application. It can be used with IE, Firefox, Safari, and Chrome. Technolutions recommends using Chrome for the best performance.
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Installation Instructions
Labs and Classrooms
To request this software be installed on a refreshing lab/classroom contact xxx
Link to protected information for how we configured it to work
College Owned Equipment
If users can self-serve this software, enter instructions here.
Link to protected information for ITS instructions
Personal Machines
Instructions for installation/registration
§ A download link. This will probably be one of two types: either the Carleton hosted link, such as those for McAfee, Mulberry, etc.; or a download page from the publisher’s site; or, I suppose, both. I would like this to include some (brief) text indicating with is being offered
Who To Call
We should talk about this one. We have a request to include who customers / customer groups (Faculty, students, ITS staff) should go to for support questions. I think the idea is that, if RR get a call from e.g. faculty on the application and RR don't have the answer, the RR staff know who in ITS to ask for the answer.
Questions, Tips and Tricks
The meat and potatoes of the page. Base content should draw from the all existing Wiki content, as well as Web Help Desk, personal experience and other folks in the department. Content can then be added based on questions that we commonly receive, or questions that arise as the result of curricular assignments.
Note: In places where step-by-step instructions are appropriate, I would like them written as numbered steps rather than bulleted or as fluent written English. The latter is impractical for the user to follow. The former makes it easier to track where in the process you are. Using numbers also allows you to use bullets for multiple points within a step if necessary.
Technical Troubleshooting
This section should only address (potential) technical problems with the application e.g. Photoshop will not launch because of a licensing error. The content should either be instructions on how to resolve the problem, or who to contact to report and/or resolve the problem. Formatting should be basically identical to Questions, Tips and Tricks, and is likely to have more step-by-ste
Some of this information may be restricted. Place a link to that here. A good rule of thumb is this: If you are getting troubleshooting information from a public vendor knowledge base, there isn't any reason to restrict it. If you are getting your information from a password protected knowledge base, or any warez site, it should be protected.
Miscellaneous Information
I see this section being used for additional helpful information which may not have a corresponding question, but could be persuaded just to roll it in to Questions, Tips and Tricks. An example of content that might appear under this would be information on Photoshop Plug-ins. There is no specific question associated with it, just an informative paragraph.This is a web-based system, there is no software to be installed on the machine.
Who To Call
If you have questions regarding Slate, please contact either Karl Madsen (ITS) x7030 or Linda Borene (Admissions) x4514.