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Welcome to the Helpdesk!

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The ITS Helpdesk is a centralized support center for all students, staff and faculty on campus. The Helpdesk provides break/fix technical support for college owned computers, printers, and related hardware. It also provides support and a limited repair service for students' personally owned devices. The Helpdesk is also the the first point of contact for all other technology related support, including account issues, networking (wired and wireless), cloud storage, as well as the 13 public computer labs and their associated printers across campus.


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Contacting the Helpdesk

  • Client Portal: visit go.carleton.edu/helpdesk to search for your issue or request and submit a ticket.
  • Phone:  507-222-5999 (x5999 from on campus) Phone is best for time-sensitive requests.
  • Chat:  visit go.carleton.edu/helpdesk for link to live chat during open hours.
  • Email: helpdesk@carleton.edu  Any email sent to this address automatically opens a support ticket that routes through the Helpdesk.



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Hours of Operation


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titleHelpdesk Hours of Operation

During Term:

Mon–Thurs:  8:00 am – 10:00 pm  (phone line opens at 7:30am)
Fri:  8:00 am – 9:00 pm  (phone line opens at 7:30am)
Sat:  10:00 am – 9:00 pm
Sun:  10:00 am – 10:00 pm

During Break:

Mon–Fri:  8:00 am – 5:00 pm
Sat-Sun: Closed




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titleResearch / IT Hours of Operation

During Term:

Mon–Thurs:  8:00 am – 112:00 am
Fri:  8:00 am – 6:00 pm
Sat:  10:00 am – 9:00 pm
Sun:  10:00 am – 112:00 am

During Break:

ITS does not staff the Research/IT desk during breaks due to reduced staffing levels. All break support is provided from the the main ITS Helpdesk in the CMC. However, staff can be called to the Library as needed. Please call x5999 for assistance.



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