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| | Welcome to the Helpdesk!The ITS Helpdesk is a centralized support center for all students, staff and faculty on campus. We fully support Carleton-owned computers, printers and other hardware; access to network storage, networked printing, and the network itself – both wired and wireless. For students we support their personally-owned devices including a drop-off repair service for software and some minor hardware issues. The Helpdesk also supports and maintains 13 public computer labs and their associated printers across campus.
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| Contacting the Helpdesk- Client Portal: visit go.carleton.edu/helpdesk to search for your issue or request and submit a ticket.
- Phone: 507-222-5999 (x5999 from on campus) Phone is best for time-sensitive requests.
- Chat: visit go.carleton.edu/helpdesk for link to live chat during open hoursClient Portal: visit go.carleton.edu/helpdesk to search for your issue or request and submit a ticket
- Email: helpdesk@carleton.edu Any email sent to this address automatically opens a support ticket that routes through the Helpdesk.
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Our Service Points
ITS Helpdesk operates two service points, each with different staffing, open hours and their own particular focus.
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Hours of Operation
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| title | Helpdesk Hours of Operation |
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| During Term: Mon–Thurs: 8 8:00 am – 10:00 pmpm (phone line opens at 7:30am)
Fri: 8 8:00 am – 9:00 pmpm (phone line opens at 7:30am)
Sat: 10 10:00 am – 9:00 pm
Sun: 10 10:00 am – 10:00 pm During Break: Mon–Fri: 8 8:00 am – 5:00 pm
Sat-Sun: Closed |
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| title | Research / IT Hours of Operation |
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| During Term: Mon–Thurs: 8 8:00 am – 1:00 am
Fri: 8:00 am – 6:00 pm
Sat: 10 10:00 am – 9:00 pm
Sun: 10 10:00 am – 1:00 am During Break: CarlTechs work from the main ITS helpdesk during breaks, but will come to the Libe ITS does not staff the Research/IT desk during breaks due to reduced staffing levels. All break support is provided from the the main ITS Helpdesk in the CMC. However, staff can be called to the Library as needed. Please call x5999 for assistance. |
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