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Priority level: This print server is a high priority and should be brought back up ASAP.

Contact person: DaveRob/Sande

OS : Windows 2012 R2 x64 (changed 12/13/2016)

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  • PaperCut MF 19.1.5 (build 52403), primary application server, with:
    • CBORD DataXchange payment gateway 19.0.123?
    • PaperCut LPD service 19.1.5
    • PaperCut Mobility Print service 1.0.2463 (self-upgrades), and
    • 89 Canon MEAP (embedded software) device licenses (papercut.jar 1.3.0-1.5.0),
      will be upgraded to PaperCut Gen3+ (pc-meap-gen3.jar 1.0) winter 2019-20
  • PaperCut MF server and port requirements
  • Management interface: https://print.ads.carleton.edu:9192/admin
  • /wiki/spaces/itskb/pages/26123917 files: *.properties and *.conf in directories under "%ProgramFiles%\PaperCut MF"
    (last known good versions as *.bak in same locations)
  • Canon Driver Information Assist Service (DIAS), from the full (not INF) Canon driver installation

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Vendor contact information:

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  • User sync:
    • Primary source-Active Directory
    • Secondary source-LDAP
  • Shared accounts: created manually
  • Database migrated to sqlserver1-2016.ads.carleton.edu, name PaperCut; ODBC read-only access available
  • Installed print services (LPD and IPP) which also installs IIS
  • Enabling SSL
  • Associated servers: webprint3.ads.carleton.edu, webprint4.ads.carleton.edu
    (64-bit Windows 10 v1903, running pc-web-print.exe version 100102.1611.0.14952270-17C62804390D59)


Troubleshooting Notes: