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Receiving a FAX through email
FAX mailboxes are configured as Google Groups. Google Groups are a special type of email account in Google that behaves like a combination of a mailing list and a shared mailbox. Each Carleton FAX number is associated with an email address that corresponds to a Google Group. All incoming FAXes are delivered as messages to the relevant Google Group. Based on the decisions that the owner(s) of that FAX number make (see below for details), various people may have access to the Google Group to view and manage incoming faxes directly, and others may receive a copy of each incoming FAX message in their own personal GMail account.
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Important: by default, it is not possible to send a FAX via the RingCentral system from your Carleton email account. We can whitelist specific accounts on-demand to enable this functionality; please call the ITS Helpdesk if you need assistance with this feature.
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Sending a FAX using an MFP (or via your own email if you have been whitelisted per the above)
To send a FAX using any MFP on campus, use the "Scan and Send" feature to scan the document and send it via email. The email address to which a FAX should be sent takes the following form:
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Please note: you do not need to prepend a 9, as you would when calling from a Carleton phone, and you do not need the country code if you're faxing to a US number. The ten-digit number is sufficient.
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Links and Useful Info
Our vendor, Ring Central, provides a number of articles related to FAXing through their system that may be of interest. They are linked below for reference:
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